You only have to pay sales tax if you are located in Ohio. If you are Tax Exempt, we will certainly deduct sales tax when we process your order, and issue a credit if needed. We will require that we have tax exempt paperwork on file for you. If you want, you can fax that form to us now, or we will contact you to get that paperwork completed. Our fax number is 937-290-0528
If your department is in Ohio, and you have an established relationship with our company, as long as you identify the department, we should be able to handle this without refiling tax exempt forms.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
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